SIRXIND001 Work effectively in a service environment


This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.


TM – SIRXIND001 – Learner Guide – V1.0 – Current

TM – SIRXIND001 – Powerpoint – V1.0 – Current


BSBWOR203 Work effectively with others


This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.


TM – BSBWOR203 – Learner Guide – V1.0 – Current

TM – BSBWOR203 – Powerpoint – V1.0 – Current