SIRXCEG003 Build customer relationships and loyalty

Introduction

This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty.

It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

Resources

TM – SIRXCEG003 – Learner Guide – V1 – Current

TM – SIRXCEG003 – Powerpoint – V1 – Current

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SIRXCEG001 Engage the customer

Introduction

This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.

It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Resources

TM – SIRXCEG001 – Learner Guide – V1 – Current

TM – SIRXCEG001 – Powerpoint – V1 – Current