This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
Emotions are part of what makes us who we are. Emotions impact on the way we behave and the way we relate to others, so they affect both ourselves and those around us. Everyone interacts with others, in some form or another. Emotional Intelligence (EI) is a set of skills and knowledge that helps us to perceive, understand and manage emotions in ourselves and others.
Emotional intelligence is an individual’s ability to recognise their own emotions and feelings, manage their own behaviour in response to these emotions and make balanced decisions in emotional situations. It is also an individual’s ability to recognise the emotions and feelings of others and interact with them in a way that manages their behaviour and relationships with others. It is the ability to recognise heightened emotions in both yourself and others around you, remove yourself from the stress and manage the situation objectively, taking into account the feelings of those involved, to arrive at a resolution agreeable to all involved.
“I don’t want to be at the mercy of my emotions. I want to use them, to enjoy them, and to dominate them.”
– Oscar Wilde