BSBLDR401 Communicate Effectively as a Workplace Leader & BSBLDR402 Lead Effective Workplace Relationships



This unit describes the skills and knowledge required to communicate effectively as a workplace team leader, including understanding the context, choosing methods of communication to suit the audience, and following up.

This unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace. Communication skills cover a range of methods and contexts within principally structured environments.


This unit defines skills, knowledge and outcomes required to use team leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

This unit applies to team leaders, supervisors and new or emerging managers where team leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.

At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and team leadership and guidance of others.


  • Discover how to identify context for communication.
  • Know how to clarify message and engage communication.
  • Learn how to take follow up action.
  • Gain the skills and knowledge required for this unit.

‘Successful people do what unsuccessful people are not willing to do. Don’t wish is was easier; wish it was better’

– Jim Rohn


BSBLDR401_402 – Learner Guide

BSBLDR401_402 – Powerpoint