This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short- or long-term interactions.
- Discover how to identify customer needs.
- Know how to deliver a service to customers.
- Learn how to monitor report on service delivery.
- Gain skills and knowledge required for this unit.
‘Always deliver more than what is expected.’
– Larry Page