SITEEVT001 Source and use information on the events industry

Introduction

This unit describes the performance outcomes, skills and knowledge required to access and interpret current and emerging information on the events industry to enhance the quality of event coordination. This includes industry structure, technology, laws and ethical issues specifically relevant to event coordination.

This unit is relevant to events that are diverse in nature and are coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors.

It applies to individuals working at different levels in event management companies, in event venues, or in organisations that organise their own events.

Resources

TM – SITEEVT001 – Learner Guide – V1.0 – Current

TM – SITEEVT001 – Presentation – V1.0 – Current

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BSBREL402 Build client relationships and business networks

Introduction

This unit describes the skills and knowledge required to establish, maintain and improve client relationships and to actively participate in networks to support attainment of key business outcomes.

It applies to individuals such as marketing and sales professionals who depend on excellent interpersonal relationships and communication skills to achieve outcomes but may also apply to other individuals working in any industry.

Resources

A – BSBREL402 – Learner Guide – V1.0 – CURRENT

TM – BSBREL402 – Powerpoint – V1.0 – Current

SIRXIND001 Work effectively in a service environment

Introduction

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Resources

TM – SIRXIND001 – Learner Guide – V1.0 – Current

TM – SIRXIND001 – Powerpoint – V1.0 – Current

Intergenerational Diversity

Overview

For the first time in history, we’re seeing five generations in the workplace at the same time, each with a unique set of priorities and expectations.

The generational diversity in the workplace is growing. From seasoned Baby Boomers with years of experience to fresh-faced Generation Z-ers who are constantly connected, the workforce is becoming increasingly varied in terms of age.

Today, companies often employ people from up to four different generations—and it’s no surprise that each generation has their own unique style, needs, goals, and traits for employers to consider.

While managing such an age-diverse workforce is certainly not without its challenges, there are many benefits to employing a team that spans multiple generations.

. As companies continue to leverage the same blanket techniques to attract, engage and retain talent, it’s no wonder that these generations are struggling to coexist. Recognising that one size doesn’t fit all is critical and the time to act is now.

Companies need to better tailor their efforts towards specific cohorts and millennials may be the best place to start. Millennials make up 35 per cent of the UK workforce, and are set to represent 50 per cent of the global workforce by 2020. They have needs that differ greatly to those that came before and hold more bargaining power than ever in the labour marketplace.

When you combine a generation that strives to make an impact with a marketplace that doesn’t care about employees as individuals, it is a recipe for disaster. And millennials blame themselves (hence their record levels of drop-out, depression, even suicide). Companies need to work that power in their favour, luring them with the right selling points and developing a millennial-friendly culture that puts the individual before the employee, while plying them with the right perks to make them stick around once they’re through the door.

The range of possible futures confronting businesses is vast, but companies that nurture flexibility, awareness and resilience are more likely to survive and prosper.

Additional Readings

SIRXCOM002 Work effectively in a team

Introduction

This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.

It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Resources

TM – SIRXCOM002 – Learner Guide – V1 – CURRENT

TM – SIRXCOM002 – Powerpoint – V1 – CURRENT

SIRXCEG003 Build customer relationships and loyalty

Introduction

This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty.

It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

Resources

TM – SIRXCEG003 – Learner Guide – V1 – Current

TM – SIRXCEG003 – Powerpoint – V1 – Current

SIRXCEG002 Assist with customer difficulties

Introduction

This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties.

It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

Resources

TM – SIRXCEG002 – Learner Guide – V1 – Current

TM – SIRXCEG002 – Powerpoint – V1 – Current

SIRXCEG001 Engage the customer

Introduction

This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.

It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Resources

TM – SIRXCEG001 – Learner Guide – V1 – Current

TM – SIRXCEG001 – Powerpoint – V1 – Current