Excel Tutorials

Microsoft Excel is a software program produced by Microsoft that allows users to organize, format and calculate data with formulas using a spreadsheet system.

A spreadsheet is a program that enables data is arranged in the rows and columns of a grid that can then be formatted, sorted and used in calculations.


Spreadsheeting basics 

MS EXCEL Tutorial from GCFGlobal.org®

MS EXCEL TIPS from GCFGlobal.org®

MS EXCEL Formulas from GCFGlobal.org®


Microsoft Digital Literacy Certificate Tutorials 

Microsoft Word For Mac – The Mac version of Word is slightly different.The above tutorials will provide most of the information you need. There are some differences in functions and menus. You can access the Microsoft Office for Mac Quickguides here.


Word Tutorials

MS Word is the most popular word processing software used today. IT can be used on Windows and Apple Computers. There are a number of versions that vary slightly so in the workplace you may have to get used to a version that is slightly different to what you may be used to.

MS Word is used to create, edit, and format written documents in the workplace, at school, and at home. Examples include personal and formal business letters, resumes, coversheets, and homework. Intermediate and advanced level knowledge of this software could lead to job opportunities since MS Word is used a lot in the workplace.


MS WORD 2016 Tutorial from GCFGlobal.org®

MS WORD 2010 Tutorial from GCFGlobal.org®

MS WORD Tips from GCFGlobal.org®


Microsoft Digital Literacy Certificate Tutorials 

Microsoft Word For Mac – The Mac version of Word is slightly different.The above tutorials will provide most of the information you need. There are some differences in functions and menus. You can access the Microsoft Office for Mac Quickguides here.

Work Ready Program – Career Planning and Job Preparation



Making a Memorable Impact 
Understanding how you learn and grow 
Planning for the future 
Resumes and Cover Letters 
Interview Skills
Communication Skills

Preparing for Job Opportunities Learning Resources



Supplementary Resources

What is Initiative

Skills Road – Career Test

Skills Road Job Fit Test

Skills Road – Job Hunting Techniques

Skills Road – Preparing for Interviews

Skills Road – Resumes and Cover Letters

Useful Articles

These articles will provide you with useful information to support your understanding of this lesson and learning outcomes.  

7 habits that demonstrate work ethic 

Developing a growth mindset 

7 ways to build resilience at work 

Coping with Change 

Getting out of a bad mood 

Being a better communicator at work 

10 important communication skills 

Being work ready a guide to what employers really want

Interesting Videos

There are some really useful and interesting videos in this collection. Over this course go through these. 

The Millennial Question – Simon Sinek 

Carol Dweck, “Developing a Growth Mindset”

This is water

Do’s and Don’ts in the Workplace 

Amy Cuddy – Your body language shapes who you are

How to have a better conversation 

Inspiring: Change the World by Making Your Bed – by Admiral William McRaven

Increase Your Self Awareness 

Do’s and Don’ts of Social Media

Seeks Top 3 Social Media Fails

Social Media Tips for Job Seekers

Understanding Assessment Instructions


Understanding your assignment question

When you get your assignment question, decide:

  • What the question means
  • What it is asking you to do.Read the question several times and consider any implicit assumptions behind the question. Define the key words (use a dictionary if necessary) and look for any words that focus or restrict the area you need to examine in your answer.

Key words in the title

Underline the key words or phrases in your question. Use the context around each key word to help you understand what is required, for example, ‘discuss briefly’ as compared to ‘ discuss in the context of…’.

Also bear in mind that some words may have slightly different meanings depending on the discipline in which they are used. If in doubt check with a subject specific dictionary or your tutor.

The following list provides an explanation of some common question words.

Key Verbs

Account for Give reasons for; explain (note: give an account of; describe).
Analyse Break the information into constituent parts; examine the relationship between the parts; question the information.
Argue Put the case for or against a view or idea giving evidence for your claims/reasons for or against; attempt to influence the reader to accept your view.
Balance Look at two or more viewpoints or pieces of information; give each equal attention; look at good and bad points; take into account many aspects and give an appropriate weighting to those aspects.
Be critical Identify what is good and bad about the information and why; probe, question, identify inaccuracies or shortcomings in the information; estimate the value of the material.
Clarify Identify the components of an issue/topic/problem/; make the meaning plain; remove misunderstandings.
Compare Look for similarities and differences between; perhaps conclude which is preferable; implies evaluation.
Conclude/draw conclusions The end point of your critical thinking; what the results of an investigation indicate; arrive at a judgement by reasoning.
Contrast Bring out the differences.
Criticise Give your judgement on theories or opinions or facts and back this by discussing evidence or reasoning involved.
Deduce Conclude; infer.
Define Give the precise meaning. Examine the different possible or often used definitions.
Demonstrate Show clearly by giving proof or evidence.
Describe Give a detailed, full account of the topic.
Determine Find out something; calculate.
Develop an opinion/ a view Decide what you think (based on an argument or evidence).
Discuss Investigate or examine by argument; debate; give reason for and against; examine the implications of the topic.
Elucidate Explain and make clear.
Estimate Calculate; judge; predict.
Evaluate/weigh up Appraise the worth of something in the light of its truth or usefulness; assess and explain.
Examine Look at carefully; consider.
Explain Make plain and clear; give reasons for.
Give evidence Provide evidence from your own work or that of others which could be checked by a third party to prove/ justify what you say.
Identify Point out and describe.
Identify trends Identify patterns/changes/ movements in certain directions (e.g. over time or across topics/ subjects).
Illustrate Explain, clarify, make clear by the use of concrete examples.
Infer Conclude something from facts or reasoning.
Interpret Expound the meaning; make clear and explicit, giving your own judgement.
Justify Show adequate grounds for decisions, a particular view or conclusions and answer main objections likely to be made to them.
List a record of short pieces of information such as names with a single item on a separate line and ordered in a way that makes things easy to fine. Usually Indicated with a bullet or number.
Outline Give a short description of the main points; give the main features or general principles; emphasise the structure, leaving out minor details.
Prove Show that something is true or certain; provide strong evidence (and examples) for.
Review Make a survey examining the subject carefully; similar to summarise and evaluate.
State Present in a brief, clear form.
Summarise Give a concise account of the chief points of a matter, removing unnecessary detail.
Synthesise Bring elements together to make a complex whole, draw together or integrate issues (e.g. theories or models can be created by synthesising a number of elements).
Trace Follow the development of topic from its origin.

Standard Operating Procedures


A fixed, step-by-step sequence of activities or course of action (with definite start and end points) that must be followed in the same order to correctly perform a task. Repetitive procedures are called routines. 
In a work place that has complex interactions among employees, it is important to specify and implement a procedure for core processes and routine tasks.

Definitions used in Procedures

  • Task – The smallest identifiable and essential piece of a job that serves as a unit of work, and as a means of differentiating between the various components of a project.

Writing a Procedure

If done right, procedures can be very valuable, they can help systems and people function better. If your people know what to do, when to do it, how to do it, and how not to get it wrong, you can reduce frustration and save a tremendous amount of time and effort.

Procedures are action oriented. They outline steps to take, and the order in which they need to be taken. They’re often instructional, and they may be used in training and orientation. Well-written procedures are typically solid, precise, factual, short, and to the point.

Many procedures seem “black and white,” with clear steps and only one way of doing things: “Complete A, then B, then C.” But sometimes you need to be less exact and allow room for personal judgment. When a procedure is too tight, it can cause confusion. Since life isn’t always simple and clear-cut, some procedures need to allow subjectivity and individual choices

Procedures should communicate what readers need to know, not just what they want to know. They might need to know how to do the process correctly, faster, or with less waste

They also might like to know why they have to do something a certain way, where they can go for help, and what happens if something goes wrong. Where necessary, make sure your procedures deal with technical issues as well as subjective elements.

  • Do users have enough information to complete the action?
  • Is there enough information to guide users in using good professional judgment?
  • Is the level of detail appropriate for the subject?
  • Is the level of detail appropriate for readers?
  • How comfortable are readers with the subject?

Do I need a procedure

Not everything needs a procedure, so don’t create procedures for basic tasks – otherwise they’ll be ignored. The number-one rule of procedure writing is to make sure there’s a reason to create them: Perhaps people forget to take certain actions, perhaps they keep on getting things wrong, or perhaps tasks are so long and complex that people need a checklist if they’re going to get things right.

Examples of Standard Operating Procedures

Study Plans

What is a study plan?

A study plan is a schedule that students create that outlines study times and learning goals.

Creating a study plan not only helps you become more organized, but it also holds you accountable for your own learning outcomes.

If you are an online student, a study plan is even more important in your success in completing your qualification, since you need to have self-discipline and determination to complete your studies without the constant reminders of an instructor. Why do I need a study plan?

A study plan is an effective way to help you navigate through your college education in an organised way.

Every student will develop a different study plan; there is no correct study plan for everyone.

When creating your personal study plan, you will need to do some self-evaluation.

  • Personal Commitments and Time Management- Evaluate of your current schedule and time management. Are there days with fewer personal commitments when you can squeeze some study time.
  • • Personal Style Everyone studies differently, so the amount of time you need to study will differ from others. Strategies like biorhythms to work out when you have the most motivation, attention and are most effective. Some students find that studying nightly works best with their lifestyle and others prefer to put in half a day on a weekend in a big chunk of information.
  • Learning Style and Personality Type – Knowing your personality and learning style preference is useful for devising the strategies that you can include in your study plan to ensure that you are giving yourself the best chance to succeed with efficiency.
  • Identify learning goals – for each study session, identify learning goals, study schedule and plan. Take into consideration other commitments. • Be reasonable – The study plan needs to be reasonable. Although you must set aside enough time in your schedule dedicated to your studies, blocking off five hours with no break will set you up for failure. You can spend less time studying if you do it correctly. For a detailed look at how to make a personalized study plan, explore the step-by-step instructions below.

Steps to create a study plan

  1. Create a time chart of your current activities. Creating a time chart will allow you to see how you spend your time from day to day.

    For a one-week period, take notes about your daily activities. Record things like when you are at work, school, or home with family. Even note when you eat and sleep.

    Once you have done this for a week, look for times that you can slip in an hour of dedicated studying. This chart can be helpful for determining days and times that are consistent each week that you can devote to studying.

  2. Develop a schedule – Now that you have determined available days and times for studying, make a mark in your planner or calendar.

    Use detailed notes to block out times on your calendar so that you are reminded every time you look at it. It is best to have a schedule written down so you don’t forget. Seeing it written down can make it seem more important, like a doctor’s appointment you cannot miss.

    It is helpful to write down which subject you plan to study, so you can be sure to devote enough time to each of your classes.

    For example, Mondays and Thursdays can be set aside for studying math, while Tuesdays and Fridays can be devoted to English.

    3. Determine your study goals – At the beginning of each week, determine why you need to study and what you plan to accomplish in each class.  Are you preparing for a big exam? For example, if you are studying for an important exam, alter your study plan two weeks prior to the test to incorporate review of old tests and notes in your sessions.

    On the other hand, when you don’t have an upcoming test, use your study time to read ahead one chapter in order to grasp the next lecture.

    You will need to tailor your study plan depending on your weekly goals, so be sure to analyse what you plan to get out of each study session. While it is tempting to skip your study session when there isn’t a test looming over your head, you will reduce your future test preparation time by reading ahead and preparing for lectures.

    4. Stick to your schedule – A study plan works best if it is followed on a consistent basis. You should try to develop a study plan that you can follow for the length of the duration of your course.

    Remember, the most important thing is sticking to your plan.

    5. follow-through – One way to ensure you follow through with your plan is to schedule time for other activities.

    By achieving a balanced schedule, your mind will be more receptive during time devoted to studying. If you schedule several long days in a row of studying, you will get discouraged and will be tempted to give up.

    It is acceptable, and even recommended, that you schedule time for non academic activities, such as exercise, hobbies, and socializing.

    When you are studying, remember to take breaks in order to prevent feeling overwhelmed.

    6. Find a Study Partner – Studying with someone allows for collaboration and discussion. When creating your study plan, check with other students to determine if you can coordinate study sessions. However, if you tend to socialize more than study when you are around others, stick to an independent study plan. If you do choose to study with a partner, choose someone with whom you are likely to stay on task.


Tools for Study Plans

There are a number of ways to create a study plan.

  • Spreadsheets and Documents – You could use EXCEL or WORD to create a study plan. The following is an example of a simple study plan.

    Screen Shot 2019-11-25 at 10.54.57 pm.png

  • Specialist study planner software – Take advantage of study planner apps, like My Study Planner, available for smart phones and tablets, which can help you manage your study schedules. Websites like MyStudyLife.com are also helpful, allowing you to create an account to better organize your study time with to-do lists and calendars.

    Screen Shot 2019-11-25 at 10.55.11 pm.png

  • Research using the app store or google to find programs

FSKLRG11 – Use routine strategies for work-related learning


This unit describes the skills and knowledge required to identify own learning goals and needs and develop a formal learning plan to participate in a vocational or workplace learning environment.

It will help you identify your preferred learning style, the resources available to support your learning and opportunities for workplace learning. It will also provide you with the tools required for developing a learning plan.

This module is designed to assist you to undertake the FSK20119 Certificate II in Skills for Work and Vocational Pathways.

The module highlights the challenges of maintaining skills and knowledge in today’s workplace and explores the important role that learning plays in managing and adapting to workplace change.

Module Outcomes

Sections in this module include:

  1. Life-Long Learning
  2. Learning Styles and Preferences
  3. Strategies for Training and Development
  4. Barriers to Learning and Development
  5. Developing a Learning Plan.



Strategies to Support Learning – Handouts


Life-Long Learning Video

  • lifelong learning;
  • workplace learning; and
  • developing a learning plan.

Useful Articles and Videos

These articles and videos will help develop an understanding of this topic and learning outcomes.  Reading articles like these is useful to develop more of an understanding of how your personal preferences can influence and affect how you learn and grow. having a deep understanding of yourself will help you in your career.


Learning Styles of different MBTI personality types

Learn to reframe a fixed mindset to a growth mindset 

Everyday opportunities to develop a growth mindset 


There is no such thing as a good or bad memory

There is no such thing as a good or bad memory 

Understanding your learning style


Understanding Learning style with Body Language

Understanding Learning style with Body Language 

What is your personality type

What is your Personality Type 

The power of self belief

The power of self belief 

The one thing about your brain that knowing will change your life

The one thing about your brain that knowing will change your life

The difference between a growth and fixed mindset

The difference between a growth and fixed mindset

This is Water –

This is water

Business Email Etiquette

Email in the workplace is the most common form of written communication. The following guidelines are useful to consider to ensure that you come across as professional, polite and credible.


Include a clear, direct subject line.

Examples of a good subject line include “Meeting date changed,” “Quick question about your presentation,” or “Suggestions for the proposal.”

“People often decide whether to open an email based on the subject line,” Pachter says. “Choose one that lets readers know you are addressing their concerns or business issues.”

Use a professional email address.

If you work for a company, you should use your company email address. But if you use a personal email account–whether you are self-employed or just like using it occasionally for work-related correspondences —you should be careful when choosing that address.

You should always have an email address that conveys your name so that the recipient knows exactly who is sending the email. Never use email addresses (perhaps remnants of your grade-school days) that are not appropriate for use in the workplace, such as “babygirl@…” or “beerlover@…” -; no matter how much you love a cold brew.

Be careful with ‘reply all.’

No one wants to read emails from 20 people that have nothing to do with them. Ignoring the emails can be difficult, with many people getting notifications of new messages on their smartphones or distracting pop-up messages on their computer screens. Refrain from hitting “reply all” unless you really think everyone on the list needs to receive the email.

Include a signature block.

Provide your reader with some information about you. “Generally, this would state your full name, title, the company name, and your contact information, including a phone number. You also can add a little publicity for yourself, but don’t go overboard with any sayings or artwork.” Use the same font, type size, and color as the rest of the email.

Use professional salutations.
  • Don’t use laid-back, colloquial expressions like, “Hey you guys,” “Yo,” or “Hi folks.”
  • Do not shorten anyone’s name. Say “Hi Michael,” unless you’re certain he prefers to be called “Mike.”
Be Careful of how your writing can affect the tone
  • Do not get carried away with exclamation marks
  • Use all CAPS sparingly as it can come across as shouting
  • Do not use a variety of fonts, colours and animations
  • There is no place for emojis in business emails
  • Do not send emails when angry. Pause, Save a draft and come back to it.
  • The tone is easy to misconstrue without the context you’d get from vocal cues and facial expressions. Accordingly, it’s easy to come off as more abrupt that you might have intended –you meant “straightforward,” they read “angry and curt.”To avoid misunderstandings,  read your message out loud before hitting send. “If it sounds harsh to you, it will sound harsh to the reader,”.
  • Avoid using unequivocally negative words (“failure,” “wrong,” or “neglected”),
  • Always say “please” and “thank you.” when requesting assistance or action from someone.
Be cautious with humour.

Humour can easily get lost in translation without the right tone or facial expressions. In a professional exchange, it’s better to leave humour out of emails unless you know the recipient well. Also, something that you think is funny might not be funny to someone else.

Something perceived as funny when spoken may come across very differently when written. When in doubt, leave it out.

Know that people from different cultures speak and write differently.

Miscommunication can easily occur because of different cultures, especially in the writing form when we can’t see one another’s body language. Tailor your message to the receiver’s cultural background or how well you know them.

A good rule to keep in mind, is that high-context cultures (Japanese, Arab, or Chinese) want to get to know you before doing business with you. Therefore, it may be common for business associates from these countries to be more personal in their writings. On the other hand, people from low-context cultures (German, American, or Scandinavian) prefer to get to the point very quickly.

Proofread every message.
Mistakes won’t go unnoticed by the recipients of your email. “And, depending upon the recipient, you may be judged for making them.

Don’t rely on spell-checkers. Read and re-read your email a few times, preferably aloud, before sending it off.

One supervisor intended to write ‘Sorry for the inconvenience,'”  “But he relied on his spell-check and ended up writing ‘Sorry for the incontinence.'”

Add the email address last.

“You don’t want to send an email accidentally before you have finished writing and proofing the message. Even when you are replying to a message, it’s a good precaution to delete the recipient’s address and insert it only when you are sure the message is ready to be sent.

Double-check that you’ve selected the correct recipient.
Pay careful attention when typing a name from your address book on the email’s “To” line. “It’s easy to select the wrong name, which can be embarrassing to you and to the person who receives the email by mistake.”
Nothing is confidential–so write accordingly.

Every electronic message leaves a trail. A basic guideline is to assume that others will see what you write. Don’t write anything you wouldn’t want everyone to see.” A more liberal interpretation: Don’t write anything that would be ruinous to you or hurtful to others. Email is dangerously easy to forward, and it’s better to be safe than sorry.