Participate Effectively in the Workplace


This is the third cluster in the Work Ready Program. In this Cluster you will develop your skills in participating effectively in the workplace.


Improving Communication Skills

Interacting With People


Supplementary Information

Amy Cuddy – Your Body Language May Change Your Life


Standard Operating Procedures


A fixed, step-by-step sequence of activities or course of action (with definite start and end points) that must be followed in the same order to correctly perform a task. Repetitive procedures are called routines. 
In a work place that has complex interactions among employees, it is important to specify and implement a procedure for core processes and routine tasks.

Definitions used in Procedures

  • Task – The smallest identifiable and essential piece of a job that serves as a unit of work, and as a means of differentiating between the various components of a project.

Writing a Procedure

If done right, procedures can be very valuable, they can help systems and people function better. If your people know what to do, when to do it, how to do it, and how not to get it wrong, you can reduce frustration and save a tremendous amount of time and effort.

Procedures are action oriented. They outline steps to take, and the order in which they need to be taken. They’re often instructional, and they may be used in training and orientation. Well-written procedures are typically solid, precise, factual, short, and to the point.

Many procedures seem “black and white,” with clear steps and only one way of doing things: “Complete A, then B, then C.” But sometimes you need to be less exact and allow room for personal judgment. When a procedure is too tight, it can cause confusion. Since life isn’t always simple and clear-cut, some procedures need to allow subjectivity and individual choices

Procedures should communicate what readers need to know, not just what they want to know. They might need to know how to do the process correctly, faster, or with less waste

They also might like to know why they have to do something a certain way, where they can go for help, and what happens if something goes wrong. Where necessary, make sure your procedures deal with technical issues as well as subjective elements.

  • Do users have enough information to complete the action?
  • Is there enough information to guide users in using good professional judgment?
  • Is the level of detail appropriate for the subject?
  • Is the level of detail appropriate for readers?
  • How comfortable are readers with the subject?

Do I need a procedure

Not everything needs a procedure, so don’t create procedures for basic tasks – otherwise they’ll be ignored. The number-one rule of procedure writing is to make sure there’s a reason to create them: Perhaps people forget to take certain actions, perhaps they keep on getting things wrong, or perhaps tasks are so long and complex that people need a checklist if they’re going to get things right.

Examples of Standard Operating Procedures

Numeracy in the Workplace


Numeracy or the ability to use numbers and solve problems in real life is important skill desired by employers.

Numeracy is defined as the ability to access, use and interpret and communicate mathematical information and ideas, in order to engage in and manage the mathematical demands of various situations in adult years. To be numerate is to confidently and effectively use mathematics to meet the everyday demands of life.

In our exceedingly technical world, numeracy skills, in particular the ability to interpret data, are becoming increasingly more significant and are hugely sought after by employers.

An absence of mathematical confidence and poor numeracy skills are obstructions to employment as numeracy tests are increasingly becoming a routine part of the recruitment process.

Numeracy is important for individuals to develop logical thinking and reasoning strategies in their everyday activities. We need numeracy to solve problems and make sense of numbers, time, patterns and shapes for activities like cooking, reading receipts, reading instructions and even playing sport.

Literacy and numeracy help people gain the fundamental skills necessary to achieve success in life. There is a huge national strategy to improve literacy and numeracy and to support students to live a satisfying and rewarding life as well as being an active participant as an active and well informed resident.

Literacy and numeracy skills are crucial for accessing the broader curriculum because they are used in many aspects of our lives. Workplace numeracy, literacy and employability skills are often used in conjunction with one another. These required skills often overlap and are necessary for any task.


Additional Links



FSKLRG11 – Use routine strategies for work-related learning


This unit describes the skills and knowledge required to identify own learning goals and needs and develop a formal learning plan to participate in a vocational or workplace learning environment.

It will help you identify your preferred learning style, the resources available to support your learning and opportunities for workplace learning. It will also provide you with the tools required for developing a learning plan.

This module is designed to assist you to undertake the FSK20119 Certificate II in Skills for Work and Vocational Pathways.

The module highlights the challenges of maintaining skills and knowledge in today’s workplace and explores the important role that learning plays in managing and adapting to workplace change.

Module Outcomes

Sections in this module include:

  1. Life-Long Learning
  2. Learning Styles and Preferences
  3. Strategies for Training and Development
  4. Barriers to Learning and Development
  5. Developing a Learning Plan.



Strategies to Support Learning – Handouts


Life-Long Learning Video

  • lifelong learning;
  • workplace learning; and
  • developing a learning plan.

Useful Articles and Videos

These articles and videos will help develop an understanding of this topic and learning outcomes.  Reading articles like these is useful to develop more of an understanding of how your personal preferences can influence and affect how you learn and grow. having a deep understanding of yourself will help you in your career.


Learning Styles of different MBTI personality types

Learn to reframe a fixed mindset to a growth mindset 

Everyday opportunities to develop a growth mindset 


There is no such thing as a good or bad memory

There is no such thing as a good or bad memory 

Understanding your learning style

Understanding Learning style with Body Language

Understanding Learning style with Body Language 

What is your personality type

What is your Personality Type 

The power of self belief

The power of self belief 

The one thing about your brain that knowing will change your life

The one thing about your brain that knowing will change your life

The difference between a growth and fixed mindset

The difference between a growth and fixed mindset

This is Water –

This is water