Intergenerational Diversity


For the first time in history, we’re seeing five generations in the workplace at the same time, each with a unique set of priorities and expectations.

The generational diversity in the workplace is growing. From seasoned Baby Boomers with years of experience to fresh-faced Generation Z-ers who are constantly connected, the workforce is becoming increasingly varied in terms of age.

Today, companies often employ people from up to four different generations—and it’s no surprise that each generation has their own unique style, needs, goals, and traits for employers to consider.

While managing such an age-diverse workforce is certainly not without its challenges, there are many benefits to employing a team that spans multiple generations.

. As companies continue to leverage the same blanket techniques to attract, engage and retain talent, it’s no wonder that these generations are struggling to coexist. Recognising that one size doesn’t fit all is critical and the time to act is now.

Companies need to better tailor their efforts towards specific cohorts and millennials may be the best place to start. Millennials make up 35 per cent of the UK workforce, and are set to represent 50 per cent of the global workforce by 2020. They have needs that differ greatly to those that came before and hold more bargaining power than ever in the labour marketplace.

When you combine a generation that strives to make an impact with a marketplace that doesn’t care about employees as individuals, it is a recipe for disaster. And millennials blame themselves (hence their record levels of drop-out, depression, even suicide). Companies need to work that power in their favour, luring them with the right selling points and developing a millennial-friendly culture that puts the individual before the employee, while plying them with the right perks to make them stick around once they’re through the door.

The range of possible futures confronting businesses is vast, but companies that nurture flexibility, awareness and resilience are more likely to survive and prosper.

Additional Readings


Google Classrooms FAQ

Do I need to have a Google account to access Google Classrooms?

Yes, you need to have a google account to access google classrooms. Since Google Classroom works in conjunction with Google Drive, all users must have a Google account in order to use Google Classroom.

You can sign up for a free google account here. 


Can I complete my classwork on an iPhone or other device?

You can easily complete your classwork on an iPhone device using the Google Classroom and Google Doc’s and Google Slides Applications. You can download these on the App Store. These are free. Click on the link below for more information.

How do I turn in my classwork on an iPhone ?

You can turn in a personal doc that your teacher assigned to you, create your own Google Doc, or add files to the assignment. Click on the below link for more information on Handing in Assignments. Remember, most of your assignments will need documents in addition to the assessment kit to be marked competent.

How do I check my results have been marked?

You can see your grade on the Your work page. Remember, with competency based training you need to demonstrate that you are competent in all areas. This means that if you have not gotten 100% you will need to fix the answers that are not yet competent and resubmit. Your teacher should send you a message in classrooms notifying you of results and any corrective action required but you can always go and check for yourself.

Should I keep a copy of my assessments ?

You should always keep a copy of the assessments that you turn in. You can do this on your computer or your phone.

My assessment asks for an Observation. What is this ?

Some assessment tasks require you to demonstrate in person a task. This could be a presentation or a practical demonstration of a workplace task. If your assessment requires an observation you will also need to submit a completed observation checklist signed by the supervisor, trainer or observer. It is your responsibility to get this from your trainer and attach WITH your assessment when you hand in your work. You can attach the document or you can take a photo of the completed observation and attach this.

Email Etiquette

Email in the workplace is the most common form of written communication. The following guidelines are useful to consider to ensure that you come across as professional, polite and credible.

Include a clear, direct subject line.

Examples of a good subject line include “Meeting date changed,” “Quick question about your presentation,” or “Suggestions for the proposal.”

“People often decide whether to open an email based on the subject line,” Pachter says. “Choose one that lets readers know you are addressing their concerns or business issues.”

Use a professional email address.

If you work for a company, you should use your company email address. But if you use a personal email account–whether you are self-employed or just like using it occasionally for work-related correspondences —you should be careful when choosing that address.

You should always have an email address that conveys your name so that the recipient knows exactly who is sending the email. Never use email addresses (perhaps remnants of your grade-school days) that are not appropriate for use in the workplace, such as “babygirl@…” or “beerlover@…” -; no matter how much you love a cold brew.

Be careful with ‘reply all.’

No one wants to read emails from 20 people that have nothing to do with them. Ignoring the emails can be difficult, with many people getting notifications of new messages on their smartphones or distracting pop-up messages on their computer screens. Refrain from hitting “reply all” unless you really think everyone on the list needs to receive the email.

Include a signature block.

Provide your reader with some information about you. “Generally, this would state your full name, title, the company name, and your contact information, including a phone number. You also can add a little publicity for yourself, but don’t go overboard with any sayings or artwork.” Use the same font, type size, and color as the rest of the email.

Use professional salutations.
  • Don’t use laid-back, colloquial expressions like, “Hey you guys,” “Yo,” or “Hi folks.”
  • Do not shorten anyone’s name. Say “Hi Michael,” unless you’re certain he prefers to be called “Mike.”
Be Careful of how your writing can affect tone
  • Do not get carried away with exclamation marks
  • Use all CAPS sparingly as it can come across as shouting
  • Do not use a variety of fonts , colours and animations
  • There is no place for emogies in business emails
  • Do not send emails when angry. Pause, Save a draft and come back to it.
  • Tone is easy to misconstrue without the context you’d get from vocal cues and facial expressions. Accordingly, it’s easy to come off as more abrupt that you might have intended –you meant “straightforward,” they read “angry and curt.”To avoid misunderstandings,  read your message out loud before hitting send. “If it sounds harsh to you, it will sound harsh to the reader,”.
  • Avoid using unequivocally negative words (“failure,” “wrong,” or “neglected”),
  • Always say “please” and “thank you.” when requesting assistance or action from someone.
Be cautious with humour.

Humour can easily get lost in translation without the right tone or facial expressions. In a professional exchange, it’s better to leave humour out of emails unless you know the recipient well. Also, something that you think is funny might not be funny to someone else.

Something perceived as funny when spoken may come across very differently when written. When in doubt, leave it out.

Know that people from different cultures speak and write differently.

Miscommunication can easily occur because of different cultures, especially in the writing form when we can’t see one another’s body language. Tailor your message to the receiver’s cultural background or how well you know them.

A good rule to keep in mind, is that high-context cultures (Japanese, Arab, or Chinese) want to get to know you before doing business with you. Therefore, it may be common for business associates from these countries to be more personal in their writings. On the other hand, people from low-context cultures (German, American, or Scandinavian) prefer to get to the point very quickly.

Proofread every message.
Mistakes won’t go unnoticed by the recipients of your email. “And, depending upon the recipient, you may be judged for making them.

Don’t rely on spell-checkers. Read and re-read your email a few times, preferably aloud, before sending it off.

One supervisor intended to write ‘Sorry for the inconvenience,'”  “But he relied on his spell-check and ended up writing ‘Sorry for the incontinence.'”

Add the email address last.

“You don’t want to send an email accidentally before you have finished writing and proofing the message. Even when you are replying to a message, it’s a good precaution to delete the recipient’s address and insert it only when you are sure the message is ready to be sent.

Double-check that you’ve selected the correct recipient.
Pay careful attention when typing a name from your address book on the email’s “To” line. “It’s easy to select the wrong name, which can be embarrassing to you and to the person who receives the email by mistake.”
Nothing is confidential–so write accordingly.

Every electronic message leaves a trail. A basic guideline is to assume that others will see what you write. Don’t write anything you wouldn’t want everyone to see.” A more liberal interpretation: Don’t write anything that would be ruinous to you or hurtful to others. Email is dangerously easy to forward, and it’s better to be safe than sorry.

Protecting Yourself Online

Internet Security Basics

The internet is a powerful tool for developing Digital Literacy Skills. But also can expose you to many risks from viruses to identity theft.

It is important that you have an understanding of the risks on the internet and how you can protect yourself.

Videos in Business

Videos are a very useful way to produce information in business that is easy for people to watch and understand. Often people will be more interested in watching a video than they will reading a large document.

Although there are many ways in which you can produce and edit videos in this lesson we provide you with just some starting tips to what technology you can use to produce basic videos.

1: Phone: Your smart phone is a useful tool in many ways in business. You can record video simply on your phone and then upload to your computer.

Tips for making better videos on your smartphone

Screen capturing your mobile phone screen for video

Tip ! When you are completing your assignment for Lesson 1 you may wish to get someone to record for you.

2. Zoom: Zoom is a webinar meeting software. You can use Zoom to record and share your screen on your computer.


Excel Tutorials

Microsoft Excel is a software program produced by Microsoft that allows users to organize, format and calculate data with formulas using a spreadsheet system.

A spreadsheet is a program that enables data is arranged in the rows and columns of a grid that can then be formatted, sorted and used in calculations.


Spreadsheeting basics 

MS EXCEL Tutorial from®


MS EXCEL Formulas from®

Microsoft Digital Literacy Certificate Tutorials 

Microsoft Word For Mac – The Mac version of Word is slightly different.The above tutorials will provide most of the information you need. There are some differences in functions and menus. You can access the Microsoft Office for Mac Quickguides here.

Word Tutorials

MS Word is the most popular word processing software used today. IT can be used on Windows and Apple Computers. There are a number of versions that vary slightly so in the workplace you may have to get used to a version that is slightly different to what you may be used to.

MS Word is used to create, edit, and format written documents in the workplace, at school, and at home. Examples include personal and formal business letters, resumes, coversheets, and homework. Intermediate and advanced level knowledge of this software could lead to job opportunities since MS Word is used a lot in the workplace.


MS WORD 2016 Tutorial from®

MS WORD 2010 Tutorial from®

MS WORD Tips from®

Microsoft Digital Literacy Certificate Tutorials 

Microsoft Word For Mac – The Mac version of Word is slightly different.The above tutorials will provide most of the information you need. There are some differences in functions and menus. You can access the Microsoft Office for Mac Quickguides here.

Powerpoint Tutorials

MS PowerPoint is a slideshow presentation that makes it easy to create, collaborate, and present your ideas in dynamic, visually compelling ways.

MS Powerpoint is typically used for creating presentations that you can connect to a TV or interactive screen to display for a large audience such as in meeting.

Due to the visual and easy way that you can present information quickly Powerpoint is also very useful the workplace for

  • creating videos for training and procedures
  • creating flyers and marketing material
  • creating ebooks
  • invitations
  • creating pictures and charts that can be used to convey messages visually rather than in a lot of text


MS POWERPOINT Tutorial from®


Microsoft Digital Literacy Certificate Tutorials 

Microsoft Word For Mac – The Mac version of Word is slightly different.The above tutorials will provide most of the information you need. There are some differences in functions and menus. You can access the Microsoft Office for Mac Quickguides here.

Microsoft Digital Literacy Assessments

Microsoft has a number of tutorials for improving your computer skills. if you go through these programs and answer the questions, you can complete an additional “Digital Literacy Certificate”

The courses in this program are:

You don’t have to do all of the programs to be able to do the test but you may find it useful.

Getting Started

1. To run these tutorials you will need to have Microsoft Internet Explorer 6 or Microsoft Internet Explorer 7.

2. Click on this link Microsoft Digital Literacy Course

3. It may take some time to complete this course. When you have clicked on the link you should save it to your bookmarks.

To do thisFrom your Browser Menu

Bookmarks | Add bookmark

Digital Literacy Assessment

By completing the Microsoft Tutorials you will be able to attempt the Digital Literacy Test. Don’t worry if you need a few goes – Practice makes perfect.

If you feel that you are comfortable already with Microsoft you can attempt the assessment without going through all of the learnings.

Complete the Digital Literacy Certificate Assessment Now