BSBREL402 Build client relationships and business networks

Introduction

This unit describes the skills and knowledge required to establish, maintain and improve client relationships and to actively participate in networks to support attainment of key business outcomes.

It applies to individuals such as marketing and sales professionals who depend on excellent interpersonal relationships and communication skills to achieve outcomes but may also apply to other individuals working in any industry.

Resources

A – BSBREL402 – Learner Guide – V1.0 – CURRENT

TM – BSBREL402 – Powerpoint – V1.0 – Current

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SIRXIND001 Work effectively in a service environment

Introduction

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Resources

TM – SIRXIND001 – Learner Guide – V1.0 – Current

TM – SIRXIND001 – Powerpoint – V1.0 – Current