Employees must be able to understand written text to do a job. It is necessary to be able to read and interpret workplace documents and use that information to make job-related decisions and solve problems. The documents include messages, emails, letters, directions, signs, bulletins, policies, websites, contracts, and regulations.

Similarly, it is necessary to have writing skills to be able to produce workplace documents and communicate with both customers and members of the team.

Topic Video

Reading and writing for routine tasks in the workplace

Further Reading

Examples of Workplace Documentation

Standard Operating Procedures

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